Privacy Policy

Thank you for visiting the website of Assistly Care LLC and reviewing our privacy policy. Your privacy is highly important to us. This Privacy Policy (“Policy”) explains how we address the privacy and security of information (“Personal Information”) entrusted to us by you and all our website visitors through their use of the Assistly platform (the “Services”) and website assistly.care/assistly.live, (collectively “Site”). Assistly uses this website to provide information about all services it offers to our users.

We may update this Policy from time to time to reflect changes in privacy laws, practices, or our services.

Personal Information including data that can identify an individual, such as name, email, phone number, mailing address, health information related to care or insurance and financial information, such as payment or billing data.

For the remainder of this Policy, “Personal Information” includes all such information unless otherwise specified.

This Policy applies only to information collected via the Site or Services, not to information exchanged offline or with other users outside the Site or Services.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (1) your name, email, address, phone number, billing information when registering or creating an account; (2) when communicating through email, phone or the Site; (3) when submitting forms, documents or uploading files; and (4) when authorizing Assistly Care to access third-party data on your behalf.

Assistly collects Personal Information

• to provide you with information, products, or services that you request from us
• to operate and deliver the services requested by you
• to provide you with notices about your account
• to carry out Assistly.care and Assistly.live’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
• to notify you about changes to the policy and the services
• in any other way we may describe when you provide the information
• for any other purpose with your consent.

We may also use cookies and session data to improve usability, save preferences, and enhance the user experience.

By using the Site or Services, you consent to the collection and use of your Personal Information as described. Additional consent may be requested when required by law or for purposes not stated in this Policy.

Assistly ensures compliance with applicable laws such as HIPAA, HITECH, and other relevant privacy regulations regarding health information (PHI). Our Services implement technical, administrative, and physical safeguards to protect PHI, including (i) secure server environments and SSL encryption; (ii) User authentication and unique login credentials; (iii) Firewalls and advanced intrusion prevention; (iv) Staff training and confidentiality agreements.

We do not sell, rent or lease our customer lists and personal information to third parties. We may share data with authorized third-party vendors for connected services (with your consent) or during mergers, acquisitions, or business reorganization (with proper authorization) and/or when required by law or legal procedures. We are not responsible for third-party privacy practices.

We respect your privacy and give you an opportunity to opt out of (i) limit our use of Personal Information submitted via Site or Services; (ii) Opt-out of marketing communications; (iii) Restrict sharing of non-personal data with third parties.

Please note that opting out may affect your ability to use some Services.

Personal Information is retained while your account is active, as and when needed to provided services and to comply with legal obligations or resolve disputes. After applicable retention periods, data is securely deleted or anonymized.

The Site does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this assistly.care/assistly.live.

We reserve the right to change this Policy from time to time, such as, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of our Site and/or services available after such modifications will constitute your: (a) acknowledgement of the modified Policy; and (b) agreement to abide and be bound by that Policy.

If you are a Californian resident, you have the following rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”).:Right to Know – You may request details on what personal data we collect, use, and share; Right to Delete– You can request deletion of personal data, subject to certain legal exceptions; Right to Correct– You may request corrections to inaccurate personal information; Right to Opt-Out – You can opt out of the sale or sharing of personal data for advertising; Right to Restrict Sensitive Date Use– You may limit the use of sensitive personal information; Right Against Retaliation– Assistly would not discriminate against you for exercising your rights.

If you have questions or concerns about your Personal Information or this Policy, please contact:

Assistly Support Team
Email: info@assistly.care
Phone: (678) 397 1111